Product information
Support
Help with accounts, project access, generation runs and project files.
Draft for owner and legal review before public launch.
What to include
Share the support reference shown in the product, the affected project name and a short description of what happened. Do not send passwords, access tokens or confidential source files by email.
Generation or file issue
Your confirmed brief should remain available if a generation or file step fails. Report the support reference before starting the same run again so duplicate credit use can be checked.
Account and privacy requests
Account access, project deletion and privacy requests will use a verified-account process. The exact request channel and response timeframe require owner and legal confirmation before launch.
Contact
The support contact will be published before launch. Public support coverage and response targets also require owner confirmation.